Privacy Policy
1. Data Controller
The controller responsible for the processing of personal data in connection with this website and the CREAMELT webshop is:
OST – Eastern Switzerland University of Applied Sciences
IWK Institute for Materials Technology and Plastics Processing
Eichwiesstrasse 18b
CH-8645 Rapperswil-Jona
Switzerland
Phone: +41 58 257 47 51
Email: sales@creamelt.com
CREAMELT is a registered trademark of the IWK Institute for Materials Technology and Plastics Processing at OST – Eastern Switzerland University of Applied Sciences.
2. General Information
The protection of your personal data is important to us. We process personal data confidentially and in accordance with the applicable data protection regulations, in particular the Swiss Federal Act on Data Protection (FADP).
Personal data is information relating to an identified or identifiable natural person. We process personal data in particular in connection with the operation of this website, communication with customers and interested parties, and the processing of orders through our webshop.
3. Visiting Our Website
When you visit our website, technically necessary data may be processed by the web server. This may include, in particular, your IP address, date and time of access, pages and files accessed, browser type, operating system and other technical connection data.
This data is processed in particular to provide the website technically, to ensure its security and stability, and to identify technical errors.
We currently do not use Google Analytics or Google Tag Manager to analyse visitor behaviour.
4. Contacting Us
If you contact us via our contact form or by email, we process the information you provide. This may include, in particular, your name, email address, subject and the content of your message.
We use this data to process your enquiry and communicate with you. The data is generally retained only for as long as necessary to process the enquiry or as required by statutory or operational retention obligations.
5. Webshop and Orders
We use WooCommerce to operate our webshop. When you place an order, we process the personal data required to fulfil the order. This may include, in particular, your name and contact details, billing and shipping address, email address, products ordered, and order and invoice information.
We use this data in particular to process your order, issue invoices, communicate with you, deliver the products ordered and comply with statutory retention obligations.
6. Customer Account
If you create a customer account, the data required for this purpose is stored so that the customer account and associated orders can be managed.
Personal data is retained only for as long as necessary for the respective purpose or as required by statutory or operational retention obligations. Order, contractual and invoice data may therefore continue to be retained after a customer account has been terminated.
7. Payment
Payment for orders is currently made by invoice or bank transfer. No external online payment service such as PayPal or a credit card payment service is currently integrated into the payment process on our website.
Accordingly, no credit card or PayPal payment data is processed through our website as part of the ordering process.
8. Shipping
To fulfil an order, the personal data required for shipping may be disclosed to transport and shipping service providers.
For international shipments, we use FedEx in particular. This may involve the transfer of your name, delivery address, contact details and information required for shipping and, where applicable, customs clearance.
Data is disclosed only to the extent necessary to carry out the delivery and, where applicable, customs clearance.
9. Newsletter
A newsletter function is available on our website. However, the currently installed Mailchimp integration is not actively connected to a Mailchimp account. Therefore, no newsletter registration data is currently transmitted to Mailchimp through this integration.
If an external newsletter service is used again in the future, this Privacy Policy will be updated accordingly.
10. Cookies and Technically Necessary Functions
Our website and webshop use cookies or comparable technologies where necessary for the technical operation of the website and the provision of certain functions.
In particular, the webshop uses technically necessary information to provide functions such as the shopping cart, checkout process and user sessions.
If additional analytics, marketing or tracking technologies are used in the future, the relevant data protection information and, where required, consent options will be added accordingly.
11. Disclosure to Third Parties
We disclose personal data to third parties only where this is necessary to provide our services, where we are subject to a legal obligation, or where another basis under applicable data protection law permits such disclosure.
Recipients may include, in particular, IT and hosting service providers, shipping and logistics companies, and other service providers required to operate our website or process an order.
12. Retention of Personal Data
We generally retain personal data only for as long as necessary for the respective processing purpose or as required by statutory or operational retention obligations.
In particular, order, contractual and invoice data may be retained for a longer period due to statutory documentation and retention requirements.
13. Data Security
We take appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, alteration and unauthorised disclosure.
Data transmitted between your browser and our website is encrypted using HTTPS.
14. Rights of Data Subjects
Under applicable data protection law, data subjects may in particular request information as to whether and which personal data concerning them is being processed.
Where the applicable legal requirements are met, further rights may apply, in particular the right to rectification or deletion of personal data and the right to obtain or transfer certain personal data.
Data protection enquiries may be addressed to the controller specified in Section 1 above.
15. Terms and Conditions
Our Terms and Conditions can be found here.
16. Changes to this Privacy Policy
We may amend this Privacy Policy if our website, our services or the applicable legal requirements change. The current version published on this website applies.
Last updated: September 2026